unable to make account on any of the games or main site

[KagamiRinie]

each time it gives this:
Chatlands Program Fault
We're sorry, but this Internet address (IP) is interfering with a required Chatlands feature. This might be caused by a proxy server or VPN that restricts access to a port or prevents a necessary feature used on Chatlands. If you are using a VPN, you might need to disable the VPN application. If you are behind a proxy server, might try adjusting your network connection. Unfortunately, this is a fatal error.

saw only one other person reporting this on reddit but no one responded! please help!
(and i hope i am posting in the right category.......) Q-Q

[underdog]

Please email me at underdog@chatlands.com with your IP information including the full text. Sorry for the inconvenience and delay

[KagamiRinie]

well i originally looked up the issue on Google and... one other person had same exact issue on Reddit(they got 0 replies so no help there :l) so i'm assuming it doesnt have do with my IP
and that is the full text i just took my IP out